Wilab Service Experience
This solution consists of a suite of APIs, low-code tools, and pre-built use cases designed to help operators enhance service experience by providing insights into service degradation and offering GenAI/LLM-powered workaround suggestions.
Service Experience Demo 1
Preventing Service Experience Degradation
Service Experience Demo 2
Point of Sale Service Experience Assurance
Service Experience API
Provides real-time experience scores per Cell_ID, enabling proactive detection and resolution of service issues. The score is calculated using only 1% of the compute power required by traditional probing solutions.
Use Cases
- User Experience Monitoring: Track service quality metrics continuously to proactively identify issues that may degrade user experience.
- Service Optimization: Pinpoint underperforming services or regions, enabling targeted improvements in network infrastructure.
- Incident Response Management: Trigger alerts based on performance degradation to enable quicker responses to network incidents.
Heavy Users API
Identifies users with the highest data consumption in uplink and downlink within a specific cell/region.
Use Cases
- Network Congestion Management: Adjust QoS policies for high-consumption users to prevent congestion.
- Identify unusual traffic patterns that may indicate abuse, cyberattacks, or fraud.
- Personalized Offers: Target heavy users with premium services or additional data plans with attractive incentives.
Location API
Provides the geographic location and Cell ID of users.
Use Cases
- VIP Experience Inference: Evaluate connection quality and user experience in specific locations for VIP clients.
- Mobility Analysis: Study movement patterns in a region to optimize mobile network coverage or manage high-density events.
- Real-Time Geolocation: Monitor the location of mobile devices for logistics, tracking, or security applications.
- Location-Based Alerts: Send notifications when a device enters or exits designated geographic areas.
MSISDN API
Offers detailed information on the active services and network parameters of a subscriber.
Use Cases
- Proactive Monitoring: Ensure that key clients have services and network parameters correctly configured to prevent disruptions.
- Rapid Issue Resolution: Verify active services (such as VoLTE or 5G) to diagnose connectivity problems and enhance customer support.
- Personalized Offers: Identify users lacking specific services and provide updates or additional services.
Cells API
Offers data on cellular network cells (ID, location, coverage) for monitoring and optimization.
Use Cases
- Network Coverage Optimization: Use cell coverage data to spot areas with poor coverage and improve network planning, so users enjoy better service availability.
- Performance Monitoring: Keep track of each cell’s performance, like signal strength and user load, to quickly find and fix issues that might impact service quality.
- Event Management: Monitor cell performance during busy events or emergencies to maintain good service and make temporary adjustments if needed.